Testimonials

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Our customers are talking! See what they have to say about their service experience.

 

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Very, very satisfied

Very, very satisfied, I’m a retired deputy sheriff out of Fredericksburg and totally endorse them and their service.
- Jeff Kern

 

Keep up the good work

I had recently bought a washing machine from Lowes and was growing frustrated with excessive vibration that was worse than the old machine I replaced. One of your techs came by my house yesterday to have a look. He suggested the floor may be the problem and advised me to place a section of pressboard or OSB under the machine and that should be the cure. It made sense and we’ll see what happens. I’ve been in my house for close to 25 years and we’ve had all kinds of repairmen and other people come to the house to do work. Some of them I was hesitant to let in the door because of their appearance. Some had shabby vehicles and poor equipment. When your tech came by yesterday I was greeted with a new looking vehicle with a friendly & knowledgeable guy in a neat uniform who diagnosed the problem quickly. He was professional in his attitude and appearance and I was very impressed with him and your service. I thought the only place you could find that kind of repairman was on TV commercials. Keep up the good work!
- Dirk Farmer

 

An Outstanding Job

To Whom It May Concern:
Today Adam serviced our range and did an outstanding job. He was very professional and represented your company well.
Thank you for your great service.
- Chris E.

 

Kudos

To Whom it may Concern: RE: Technician Reggie Francis
Kudos to this gentleman for his prompt service. Now I am back in business! Thanks again for having such good people employed. Thanks!
- Catherine W.

 

To a Manager at Raytech

I just wanted to let you know that your technician was exceptionally helpful, and kind. He even explained all the features of my dishwasher. It’s been a long time since I have had a great experience with a service man. I am very impressed.
Thank you,
- Carole Z.

 

Raytech

I was impressed with the patience shown by both men. I had asked many questions about two different appliances. They were both able to answer my questions. I have had bad experiences in the past with the techs (not from your establishment) breaking my appliances. In this day it is hard to know exactly what to do and you expect the people that you call to always be on the customers side. I do agree that with Raytech, you do care for and about the customers. The tech looked over a previous repair statement and told what I should look for in the future. Well, no worries, my business will be with you and I will gladly pass Raytech’s name on. Thank you,
- Jennifer M.

 

To Manager

I called Raytech after a friend suggested them after an unhappy experience with another company. The service I received from Raytech was above and beyond what I expected. My schedule is not an easy schedule but the young lady was able to work with my schedule so that I didn't have to take too much time off from work. The gentleman who came out was respectful and was careful not to leave a mess that he actually wore work booties on his shoes!! The parts were ordered and installed within a week. That is how a company should be ran. Thank you Raytech!
- Tanaeya B.

 

Dear Raytech

The service on our refrigerator was great. The Raymond and Reggie team were the best. You saved us over $ 2,000.00 on the new one we would have bought! We will let people know about your company.
Thank You,
- John R.

 

To commend your customer service

As a widow and a new Virginia resident, I have found a real jewel in Raytechs Customer Service. For Example: I recently had microwave problems, and had Raytech come out. The technician was aware of a recall and was able to have my microwave exchanged, saving me replacement costs. He also was able to fix my Refrigerator/freezer and I’ve was pleased with that repair as well. I have expressed my complete satisfaction w/Raytechs Competent, Considerate, and Honest customer service, to all my friends an neighbors. Thank you Raytech, for providing true SERVICE.
Sincerely,
- Mrs. Jean Jones

 

Raytech Management

Earlier this month your technician came out on very short notice to look at my refrigerator. He was very up front about my options and advised me that my most effective option was one I could handle myself. He was very knowledgeable and appeared sincerely interested in saving me money. I really appreciate that. I gave your name to a friend a week later, She called me after your visit and was pleased as I had been. Thank You for your quality service!
- Denise L.

 

Dear Raytech

Thank you for your quick response and courtesy you gave us.
Your technician was excellent! More establishments should be conducted like yours. I would highly recommend your company to my friends and family.
- Karen M.

 

To whom it may concern

I just wanted to thank you for the excellent Delivery/Installation service you provided for my new gas range. The two men that were sent to my home were very knowledgeable, and were very kind and helpful. I am very pleased with your excellent service.
- Edna W.